Laurence Dansokho can truly say she has a global profile. Born in Prague to a French mother and Senegalese father, raised in Prague, Marseille, and Dakar, she now resides in Germany. A long-time eBay staffer, Laurence works closely with American, British, and Swiss content teams, where she has learned to traverse multiple cultures and work environments. Laurence has worked in several content capacities at eBay, formerly as an Operations Manager in the Customer Support organization, and lately as a Content Strategist for multiple markets and most recently as a Tools and Process manager in the content team. Laurence graduated from the University of Leipzig, has quality management experience (ISO 9001:2008), including a Six Sigma Yellow Belt, and is also a certified Usability Practitioner. As the new Tools and Processes Manager, she is currently involved in establishing a global content architecture for the organization, and has many more ideas up her sleeve.